Hours of Operation
Our phones are
staffed Monday through Friday, 8:30am-5:00pm, EST. (813)925-0144.
Our fax machine and web access are always online. Contact us 24 hours
a day, 7 days a week via fax (813)925-1414, or email.
We will respond promptly to your inquiry.
How to order
We have made every effort
to make our online catalog easy for you to use. All of our pages include
descriptions, item numbers, stock lengths, and available finishes.
If you come across any discrepancies, please email
us and let us know. Your input is valuable to us.
Due to the ever-changing
value of aluminum based products, pricing will be determined at the time of your quote/order. Our products
come in a range of standard finishes and an unlimited number of custom finishes, shapes, and designs.
Custom orders generally require some research
to determine final pricing. If you have a custom item and/or project that you want priced,
or simply need a quotation for a product you see in the catalog, please feel
free to contact our Sales Department at (813)925-0144. You can also fax in your request
to (813)925-1414 or send us a detailed
email and one of our knowledgeable sales team members will contact you.
Prices are subject to
change without notice.
Placing an Order
Simply phone, fax, or
email your order to us. Please make sure to use item numbers and color
chart codes from the catalog. It is always best to fax us a Purchase
Order on your company letterhead so that we may confirm all of your
company information. If you are ordering custom fabrications and colors,
please include your quote number on your Purchase Order so that we may
reference it quickly.
If you are using our
online "Purchase Order," simply click on the box below. For
your protection, no orders will be shipped without us verifying the
validity of your company and the person issuing the PO.
Before any order is shipped,
you will be faxed or emailed a "confirmation
of order" sheet outlining all items and shipping charges. Simply
sign the order, fax it back to us at (813)925-1414, and your order will
be processed promptly.
We do not have one! Your business
is important to us, large or small.
With approved credit,
we will ship your order Net 30 days. To obtain our online application,
click the box below. All other orders will be shipped C.O.D. or pre-paid
unless other payment options have been made.
Due to the high cost
of credit card use, we have chosen not to use this as a payment method.
Instead, we are able to pass the savings on to you.
Items that are in stock
are usually shipped within one business day (allow for weekends) of receipt
of confirmation of order.
Please call ahead for
non-stocked items, custom colors, and fabrications. Our sales staff
will be able to give you more exact ship dates.
Large orders are shipped
F.O.B. American Products, Inc. (API) Tampa Florida, best way, freight
collect. Depending on the shipping destination, API
utilizes many different carriers. If you have an account with a specific
trucking company, let us know and we will work with them.
Small orders can typically
be shipped via air express 2-day delivery. If you have a shipping preference
on your order, please let us know and we can accommodate your needs.
If you need something
overnight, please let us know.
Damaged Orders and
No claim for damaged
material will be allowed after signing for materials in good order.
No materials will be returned without written permission. Lost or damaged
goods are the carrier's responsibility. Recovery from the carrier is
the responsibility of the consignee. Please maintain all damaged
goods and packaging for inspection by the carrier. If you accept a damaged
shipment or short order from the carrier without written notification,
you do so at your own risk.
Written permission must
be obtained prior to any returns. Please contact our offices for a Return
Authorization Form (RAF). When permission is granted for a return,
a 25% handling/restocking fee will be charged. All returns must be submitted
within 30 days of receipt of shipment, and returned materials must be
received in our warehouse within 14 days of having returned to us your
completed RAF. If goods are returned because of our error, we
will pay transportation charges.
charges must be pre-paid by the returning party. The return will
be refused if there are any imperfections to the product. These
include scratches, tape marks, etc. To prevent damage in shipment, the
products should be packed together tightly with protective materials
After the material is
received by us in acceptable condition, we will credit your account
for the amount of the return minus our handling/restocking fee.
If after 30 days your credit has not been used, a check will be sent
to you for the amount of the return less applicable charges.
If material is replaced
by us because of our error, the purchaser's exclusive remedy, in lieu
of all incidental, special or consequential damages, including, to the
extent allowed by law, any case of negligence, is limited to a refund
or the furnishing of another product as heretofore described.
We make no other express
or implied representation or warranty of any kind regarding the products
whether as to merchantability, fitness for a particular purpose or use,
or any other matter. In particular, we assume no responsibility for
improper usage, failure of products on account of faulty installation
or building construction or design.
Custom and Special
Orders consisting of
special finishes, custom extrusions, or non stocked items, require a
50% deposit upfront. Custom and special orders may not be returned.
Stock lengths can be
cut at your request to expedite shipping. We will not cut to exact lengths.
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