Hours of Operation

Our phones are staffed Monday through Friday, 8:30am-5:00pm, EST. (813)925-0144 Our fax machine and web access are always online. Contact us 24 hours a day, 7 days a week via fax (813)925-1414, or e-mail. We will respond promptly to your inquiry.

How to order

We have made every effort to make our online catalog easy for you to use. All of our pages include descriptions, items are numbered, and stock lengths and available finishes are indicated. If you come across any discrepancies, please e-mail us and let us know. Your input is valuable to us.

Due to the ever-changing value of aluminum based products, we have opted to leave out some pricing from our online catalog. Our GlasWal Series comes in standard finishes and our prices are available online for you to see. Custom finishes shapes and designs generally require some research to determine final pricing. If you have a custom item you want priced, or simply need a quotation for a product you see in the catalog, feel free to call our Sales Department at (813)925-0144. Fax in your request to (813)925-1414, or send us a detailed
e-mail and one of our knowledgeable sales staff will contact you.

Prices

Prices are subject to change without notice.

Placing an Order

Simply phone, fax, or email your order to us. Please make sure to use item numbers and color chart codes from the catalog. It is always best to fax us a Purchase Order on your company letterhead so that we may confirm all of your company information. If you are ordering custom fabrications and colors, please include your quote number on your Purchase Order so that we may reference it quickly.

If you are using our online "Purchase Order," simply click on the box below. For your protection, no orders will be shipped without our verifying the validity of your company and the person issuing the PO.

Order Confirmation

Before any order is shipped, you will be faxed or emailed a "confirmation of order" sheet outlining all items and shipping charges. Simply sign the order, fax it back to us at (813)925-1414, and your order will be processed promptly.

Minimum Orders

We have none! Your business is important to us, large or small.

Payment Options

With approved credit, we will ship your order Net 30 days. To obtain our online application, click the box below. All other orders will be shipped C.O.D. or pre-paid unless other payment options have been made. 

Due to the high cost of credit card use, we have chosen not to use this as a payment method. Instead, we are able to pass the savings on to you.

Lead Times

Items that are in stock are shipped within one business day (allow for weekends) of receipt of confirmation of order.

Please call ahead for non-stocked items and custom colors and fabrications. Our Sales Staff will be able to give you more exact ship dates.

Shipping

Large orders are shipped F.O.B. American Products, Inc. Tampa Florida, best way, freight collect. Depending on the shipping destination, American Products utilizes many different carriers. If you have an account with a specific trucking company, let us know and we will work with them.

Small orders can typically be shipped Aiborne 2 day delivery. If you have a shipping preference on your order, please let us know and we can accommodate your needs.

If you need something overnight, please let us know.

Damaged Orders and Shortages  

No claim for damaged material will be allowed after signing for materials in good order. No materials will be returned without written permission. Lost or damaged goods are the carrier's responsibility. Recovery from the carrier is the responsibility of the consignee. Please maintain all damaged goods and packaging for inspection by the carrier. If you accept a damaged shipment or short order from the carrier without written notification, you do so at your own risk.

 Return Policy  

Written permission must be obtained prior to any returns. Please contact our offices for a Return Authorization Form (RAF) When permission is granted for a return, a 25% handling/restocking fee will be charged. All returns must be submitted within 30 days of receipt of shipment, and returned materials must be received in our warehouse within 14 days of having returned to us your completed RAF. If goods are returned because of our error, we will pay transportation charges.

Return transportation charges must be pre-paid by the returning party.  The return will be refused if there are any imperfections to the product.  These include scratches, tape marks, etc. To prevent damage in shipment, the products should be packed together tightly with protective materials between components. 

After the material is received by us in acceptable condition, we will credit your account  for the amount of the return minus our handling/restocking fee.  If after 30 days your credit has not been used, a check will be sent to you for the amount of the return less applicable charges.

If material is replaced by us because of our error, the purchaser's exclusive remedy, in lieu of all incidental, special or consequential damages, including, to the extent allowed by law, any case of negligence, is limited to a refund or the furnishing of another product as heretofore described.

Limited Warranty  

We make no other express or implied representation or warranty of any kind regarding the products whether as to merchantability, fitness for a particular purpose or use, or any other matter. In particular, we assume no responsibility for improper usage, failure of products on account of faulty installation or building construction or design.

Custom and Special Orders

Orders consisting of special finishes, custom extrusions, or non stocked items, require a 50% deposit upfront. Custom and special orders may not be returned.

Stock lengths can be cut at your request to expedite shipping. We will not cut to exact lengths.

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